My Wal-Mart sales receipt standoff

By Corey Friedman

Call it irony. Call it self-fulfilling prophecy. I call it pure probability — it was just my turn.

The night after posting an 800-word screed on this very blog about the insulting prevalence of retail store receipt checks — those cursory and altogether voluntary searches of our private property — I was confronted, prevented from leaving and followed out of a Wal-Mart Supercenter for refusing to show my receipt.

A store greeter forced this standoff in the Wal-Mart at 3000 E. Franklin Blvd. in Gastonia, N.C.

Since merchants in North Carolina must have probable cause to detain a suspected shoplifter, and since I was briefly — but nonetheless illegally — prevented from leaving the store, I have complained to store management and asked for a written, signed apology to include a promise that employees will be retrained.

No shopper should be treated like a criminal because he doesn’t want his property pawed through less than a minute after he bought it.

I’m also contacting Wal-Mart corporate headquarters in Bentonville, Ark. and the chain’s Southeast vice president for communications, with whom I’m acquainted through my position as a newspaper reporter.

Updates will be posted after I speak to Wal-Mart’s high mucketymucks. Below is the detail-packed narrative that I scrawled on three and a half sheets of notebook paper when I returned home from the store. It’s in many places clunky and stilted, but I wanted to be as precise as possible in recording the chain of events.

I went to Franklin Square to shop early Saturday evening, leaving home around 8:20 p.m. I bought two shirts from Ross, a discount designer clothing store, and ate a meal at burger joint Five Guys in the Franklin Square plaza. I then moved my car into the parking lot of Wal-Mart Supercenter at 3000 E. Franklin Blvd. in Gastonia.

I took a shopping cart and selected 17 assorted grocery and household items to purchase. I waited behind one shopper in the checkout lane and and had my purchases scanned by a friendly cashier who noticed that my bag of scoopable cat litter was leaking litter granules on the conveyor belt. After she scanned it, she asked me if I would like to exchange it for another bag. She had me place the litter on an adjacent unmanned cash register and walk back to the pet supplies department to replace the litter. I returned with an identical bag of litter as the cashier loaded the last couple bags into my cart.

I asked the cashier if she needed to scan the new bag of cat litter, she said that wouldn’t be necessary, the original bag had already been scanned. I placed the litter on the raised top shelf of the shopping cart and walked toward the store exit, slipping my receipt in my left front pocket.

Passing the store greeter, a stout white woman whose name I didn’t notice or record, I walked through the first set of glass exit doors. Something in my cart — I assume it was the bag of cat litter that had not been scanned — activated the electronic alarm. The greeter shouted “Sir, sir!” in a loud voice. I slowed and looked back to see the woman walking swiftly toward me.

“You set off the alarm,” she said.

“I’m sorry to hear that, but I didn’t steal anything,” I replied. “Have a nice night.”

“I need to see your receipt,” she said, placing her hand on my shopping cart.

“No, thank you,” I replied, and began pushing the cart. The greeter then stepped in front of me to block my exit and demanded I show my receipt. Again, I declined.

As I pivoted the shopping cart to bypass the insistent greeter, she told me I needed to show her my receipt. Flustered, I told her that I had not stolen anything and North Carolina law prevented her from detaining me. I cited the shoplifting statute — N.C. General Statute 14-72.

I succeeded in pushing my cart past the greeter and left the store. My face red and heart racing, I walked down the row of cars parallel to the exit, though my car was parked one or two rows to the right. I crossed to my row between two parked cars, opened the rear passenger side door of my 1989 Buick Park Avenue and began to load my purchases from the cart into my car.

As I was loading groceries, several Wal-Mart employees — I counted at least four — arrived at my car. The women and men formed a loose semicircle around me, which I believe was an intentional intimidation tactic. A woman in a light blue shirt with a white lanyard whose name I did not notice or record approached me and asked for my receipt.

I replied that I had not stolen anything and did not have to show anyone my receipt.

She said I had set off the alarm, and it was store policy that I had to show my receipt. If I didn’t steal anything, she asked, why wouldn’t I just show her my receipt?

The groceries were my personal property, I answered, and I didn’t have to let anyone search my property. The woman said that the merchandise is not my property until I leave the store and that Wal-Mart has every right to insist I show a receipt, it’s the store policy.

“Store policy doesn’t trump North Carolina law,” I responded, very nearly parroting blog entries and newspaper columns I’d written about retail store receipt checking.

One of the Wal-Mart employees wrote down my license plate number. As I got in my car, a woman walking back toward the store said, “Oh, I know who you are. You’re that dude from The Gazette.” (I work as a reporter at The Gaston Gazette and wrote a July column encouraging shoppers to decline receipt checks because they’re confrontational, rude and anticonsumer).

“Yes, ma’am,” I replied. “You all have a good night.”

The same woman or another one said, “You need to get yourself a job here,” and walked off.

When I returned to my apartment, I refrigerated my perishable groceries and immediately sat down to write my full account of the incident in a spiral-bound notebook. At 10:52 p.m., I called Gaston County Communications to advise the dispatcher that my license plate number had been taken and Wal-Mart may have filed a false police report against me.

The dispatcher, who identified herself as Operator 125, told me that Wal-Mart had not reported me. I gave her the description of my car, my license plate number and my name and phone number in the event that a report was filed. The dispatcher said she would call me if the incident was reported.

I then found my crumpled sales slip from Wal-Mart, dialed the store number and asked to speak to the manager. I described the incident in full detail to Assistant Manager Tina (in Wal-Mart parlance, employees are identified by title and first name only), again citing the North Carolina shoplifting law requiring probable cause to detain a customer,

Tina was friendly and polite. “They shouldn’t be doing that,” she said. “They shouldn’t even be going out that door.”

I told her I had been detained — briefly, but illegally — by the store greeter and surrounded by numerous employees who recorded my license plate number, an implied threat to call police.

Wal-Mart needed to retrain its employees, I told her. The woman who mistakenly believed the store still owned the groceries I just bought needs to be told that merchandise changes ownership at the point of sale.

The greeter needs a lesson on keeping her hands to herself. Any attempt to detain someone without meeting the standard of probable cause is illegal. False alarm activations are commonplace in big-box stores; setting off the buzzer has never been and never will be proof-positive of theft.

I asked for a written apology from Yvonne Crawford, the store manager, which Crawford and the greeter would sign. I said the apology should include a promise that store employees will be retrained so that future customers are not intimidated, bullied or harassed for declining a voluntary receipt check.

Tina said she would investigate the incident at once. Loss prevention employees would review the surveillance camera footage and help identify the employees I described.

“They can’t treat you that way,” she said, later adding, “When the bell goes off, it is your choice [to show your receipt].”

Crawford wouldn’t return to work until Monday, Tina said. She or a store co-manager (the second-highest boss in the Wal-Mart chain of command, each store has two) would call me on Monday.

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106 Responses to My Wal-Mart sales receipt standoff

  1. Dennis

    That is pretty funny, actually. But I don’t think it could be a coincidence. There appears to be some sort of cosmic tomfoolery happening here.

  2. chelsea

    Bravo, Corey, for standing up to the corporation. But, wouldn’t setting the alarm be probable cause to search? Or would they actually have to see you steal?
    Either way, be wary. Remember that south park episode? You can’t kill the Wal-mart!

  3. Zac

    To play devil’s advocate for a minute, asking to see a reciept after an alarm has been set off is a perfectly reasonable response. Further, it could be argued that you consent to abide by store policies (including reciept checks) by virtue of voluntarily setting foot in the store.

    All that is rendered moot, however, if the law says otherwise. The issue here is that it does and Wal-Mart’s employees are staggeringly unaware of it. This ignorance may be systematic (likely) or it may be confined to this particular group of employees (less likely). Either way, the company should be doing everything it can to rectify the situation, starting with the appology you requested. Legal rammifications aside, it’s just bad business to harass customers over something like this.

    By the way, I’d also like to commend you for the way you handled the situation. You stood up for your rights without giving them anything they could use to paint you as antagonistic.

    • Cameron

      The walmart greeters are like 100 years old…. Of course they don’t know what the fuck they’re doing. They just sit there and stare at the floor and give the occasional sticker to a kid.

    • Dawn

      I agree w/Zac that you stood up for your self in a polite manner, but I don’t understand why you didn’t just show your receipt! Especially knowing how bad the economy is & how many people steal! It seems to me that you were making a simple request into an Incident ! I also agree with the fact that unless the associates were in Loss prevention they had no business following you or harrassing you! If the greeter had been doing her job, She would have seen you in line paying & been more attentive when the alarm went off!

  4. Matthew Cox

    Great story! I love your reference to the NC code. I live in Arizona and I am always stopped when I leave a Costco (Price Club) and I’ve always wondered what the law says about it. I have heard that the door checking of reciepts is because theft is so out of control. I’d like to hear some theft statistics for Wal-Mart.

    • OsMan

      Theft stats for Walmart is they lose $3 billion to shoplifting a year. All retailers lose $30 billion. (10% of all theft is at Walmart). With numbers like that, it’s quite obvious that what they do is not working.

      I have been in retail for a quarter century. I have been a glorified janitor for my last employer, cleaning up huge messes caused by prior mismanagement. This has included out of control shoplifting. And I have NEVER made a false accusation against someone who was NOT stealing from me. It’s not rocket science.

      I do ask what I ask everyone who experiences horrible customer service like this: why do you go back?

  5. DJ

    Let me start off by saying that you are within the law to do as you do. The store greeter should ask for your receipt if the alarm goes off and you have the right to refuse. Wal-Mart should follow you to your car and record the tag and then review the video taps to see if they would like to contact the police. This will never happen due to the cost and time it would take.

    My volunteer work has exposed me to how some criminals work. Wal-Mart is the number one store that they all hit. Wal-Mart is the only store that I know of that they hit on regular bases. By regular, I mean more than once a week and they conceder this a “paycheck” for “a day of work”, ripping of Wal-Mart as their job. Wal-Mart knows this and must take action to prevent it.

    During the busy Christmas season, a team of two can bring home $1,000 per day of working Wal-Mart. Two persons working about four hours each and driving twenty miles to several stores to purchase, steal, return, sell the extras and after splitting the “income” of $500 each. Wal-Mart is out $1,000 from their low margin and we are the ones who must make up the loss.

    I work with ones that take from Wal-Mart and hopefully make a difference in their lives that stops the stealing. But Wal-Mart is the store in their sights and takes a hit everyday.

    I show my receipt when asked, smiling and say sure. Except when I check out in the garden center where the person is a few feet away and watches as the clerk bags my goods and hands me receipt. There, when asked “do you have your receipt”, I politely say “yes” and continue to my car. Common sense comes into play and for me, if you watch an employee bag the goods then do not ask to see my receipt. Common sense says if the alarm goes off, I will allow them to check my receipt and goods.

    Sorry to say, Wal-Mart needs for us to use common sense.

    DJ

    • tnmomwith3kids

      In the lawn/garden at our Wal-Mart, when you pay they ask you to keep your receipt out at the door (which is not in sight). The guy looks it over and marks it with a yellow highlighter. I’m not sure why–since they don’t do this at the other registers. Odd!

    • Dawn

      Seems like you are very well informed. If only those who spout off would grt their facts straight before they send messages, we could all work to make it easier for the honest consumer! Thank you DJ

  6. This is really funny. I can’t believe they went through all that just over a receipt. What if you’d be a crazy criminal and shot them all or something? It wasn’t that big a deal. Getting your license plate #? Give me a break! That was totally uncalled for. I’m going to start refusing to show my receipt too. Especially when it’s obvious I didn’t steal anything.

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  10. That would not happen at our store. Our policy is to check receipts only if offered by the customer, except for larger more expensive items such a big screen TVs and computers. I think that is reasonable. If we didn’t everyone in town, with a few exceptions , would have a new computer and big screen TV. If someone appears to have taken something illegally, we are advised not to follow the customer from the store.

    You should not have been followed from the store and you have the right to refuse to show your receipt. And I don’t see anything wrong with asking for a handwritten ap0logy.

    To repeat from a post or comment (I don’t remember which) at our last greeter meeting it was emphasized that we are NOT security.

  11. I forgot to add that you should not have been restrained from leaving the store in any way.

  12. Charles,

    What if a customer buying a new TV politely declines the receipt check? This voluntary hassle can’t just morph into a mandatory one, can it? How would your store handle a shopper who legitimately bought a big-ticket item but won’t participate in the receipt check?

    When it’s paid for, my property is my property, whether it’s a bag of apples or a new Apple computer.

    -Corey

  13. hillbilly

    Courtesy is courtesy. And the law is the law. When the line which separates the two becomes blurred and smudged and eventually crossed, then the power vested in the law by our forefathers is no more.

    What separates courtesy from law is the very thing that separates man from the beasts–the ability to reason and discern right from wrong. Without the law the line which separates right and wrong is subjective to each individual’s personal beliefs. Whether they be justified by logic, experience or even religion, they hold no power over anyone other than the bearer. Privacy becomes public domain; opinion becomes treason; self defense becomes murder; the truth becomes blasphemy–what line is there that hasn’t already been crossed in the past?

    How quickly a nation forgets the very foundation it was set upon.

  14. Anonymous

    We should get a group of people together and do what you did, only do it all at the same time or within a few minutes.

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  16. James

    About the “alarm” going off at the door:

    If you look at the little digital counter on the Sensormatic antenna (they are on each side of the doorway) note what it is say, today. And then take a reading a week or month later. Subtract the difference. Subtract another three (3) per day for testing – one on each 8 hour shift. This is the number of “alarms” that have been triggered between the readings.

    Now, check with the local police to see how many shoplifting cases were filled by WalMart. My guess is you will have thousands of “arlarm events” and NO prosecutions by WalMart.

    This is proof that their “system” DOES NOT WORK! It must be going off 1000 times for paid items before they catch a thief. If I had bought a system like this, I’d be asking for my money back.

    The Sensormatic people will say that their system does work and that it is the WALMART employees that fail to properly scan the tag to prevent the alarm. This is most likely true. But the whole system includes employees — and it doesn’t work!

    If you read through news reports about WalMart and shoplifting prosecutions, you will find that the people are usually caught IN the store before they get to the door. They have been observed by an employee who saw them commit the theft.

    The greeters are a joke.

    • Jeff

      The greeters are not a joke, They are their to greet you. All shoplifters are caught outside the main door. it’s not theft until they leave the store.

  17. John

    I see no one has posted for a while but what happened a couple days ago makes me want to tell everyone what walmart is capable of.
    There was a large group of people at the exit/entrance of the store. I’ve already been put through enough stupidness to be in a bit of a hurry (item didn’t scan. when manually scaned, the price didn’t match the sale price.)
    I saw the group, saw there was enough room to get around without blocking people coming in through the inner doors and walked around. I did pass through the scanners and did NOT set them off. Someone without a smock, nametag or anything says something that had a solicitous sound to it. I though to myself, “ah, there’s the reason for the holdup, someone’s selling something.” and continued on around saying, “No thank you.” This woman grabs my arm and says, “Sir! You have to stop!” It dawns on me in a split second that she’s not selling anything, she’s checking receipts. Another split second later and I’m pi$$ed that she’s grabbed me!! :-) I shake her loose and tell her to call the police as I kept on walking. I bet she shouted at me 10 more times before I even got out the main doors! Not 20 feet out the door, a different woman grabs one end of the box I’m carrying and tells me to stop. I spun around (NOT able to shake this one off) and told her to call the police too.
    Long story a bit shorter, by the time I got to my car, I had four guys around me. I’d like to point out that at no time did any of them actually ask for my receipt, only kept telling me to stop.
    The saddest part is, I did finally cave and offered my receipt. What else do you do? Had I been carrying, I might have shot them. I mean really, four guys, no identification, not asking for anything, just telling me to stop in a dark parking lot? Sounds like a mugging ready to happen.

  18. I’ve been stopped once at WalMart to see my receipt when the alarm didn’t go off. This girl working for Walmart (the door greeter) was mentally handicapped so I let her check my bags and when we walked out I told my wife the next time that happened without an alarm going off I wasn’t going to stop. I know one of the asst. mgr very well there and told my wife I’d just give them my name and tell them to tell Tony I wouldn’t stop since the alarm didn’t go off. He knows how to contact me and I’d just keep on walking to my car, since I hadn’t done anything wrong at all and certainly no “probable cause”.

  19. ennie

    Something similar just happened to be a couple of hours ago. I left the store and an elderly woman aggressively told me to hold on and I just walked off. Her last words were “You needa wait so I can check your bag.” It’s ridiculous!

  20. John

    Does an alarm going off create “reasonable cause” or “probable cause” for a stop under NC law?

  21. andrew

    electronic alarm was set off. This constitutes probable cause. Go grind your axe somewhere else

  22. Ian

    Being a ex-loss prevention officer for 11 yhears i find this receipt check policy a bunch of BS. It is simply a way for the company to pay one employee one wage to do numerous tasks rather than hire a TRAINED LPO to walk the floors. Once i buy the item and pay for it and receive the receipt it is mine! No you can’t see my receipt. Stop me and i will sue you for false detainment or false arrest. Touch me and i will use the “Force continium” to get away from you. This happened to me yesterday due to a 6 pack of pepsi not being bagged. I said no thank you and walked away. She said she has to, i said no you don’t, it’s mine, i paid for it. I then left. The only company that can do this is private companies like Costco, Sams Club that you JOIN. It is in the agreement. If it was posted at the door at Walmarts then they could easily check my bags. “Upon entering this premisses you reserve the right for a Walmart employee to check your receipt at any time”. There, done. I am beginning to hate Walmart.

    • Ian,

      Thank you for adding an insider’s perspective to this discussion. Well-trained and responsible loss prevention employees understand the legal requirements of detention and make certain a shopper is stealing before they attempt a stop. As long as they have probable cause, they are within their rights as private citizens to detain a shoplifter.

      Certain warehouse clubs do have their members agree to receipt checks and bag searches in their membership contracts, but it’s important to understand that these agreements have no force of law. If a member of such a club refuses to be searched, employees would still have no lawful right to detain him. Stores can eject you, revoke your membership or refuse you entry for breach of contract, but they cannot hold you against your will absent legal cause.

      A posted notice stating that all customers are required to submit to bag searches would not enable a store to forcibly search unwilling shoppers. State laws that regulate detention and confinement by private persons trump any and every store policy.

      -Corey

  23. Michelle

    Setting off the alarm is probably cause for them to check your receipt, or are they supposed to let everyone who sets off the alarm go just because they say they didn’t steal anything? Are you too good for someone to ask to see your receipt? I mean, just because you said you didn’t steal anything, how are they supposed to know you are telling the truth if they don’t know you from adam? You just seem to be one of those holier than thou type people who just need to find a reason to complain about something.

    My point… you set off the alarm, they have a reason to at least check your receipt, they didn’t ask to search your bags, just make sure you had a receipt. After setting off an alarm, and them asking you to show your receipt, it does seem suspicious if you just refuse and try to walk right past them. Its not private information thats on a receipt, only store info and codes about what you bought to prove you bought them.

    • Michelle,

      Yes, store employees are supposed to let shoppers go when they set off the alarms. Why? Because here in North Carolina, they cannot lawfully detain (prevent them from leaving) without probable cause to believe a theft has occurred. Electronic article surveillance alarms do not provide retailers with probable cause to detain.

      The alarms simply detect inventory control tags; as I’m rather fond of saying, they are not magic shoplifting detectors. EAS alarms sound dozens of times a day in large retail stores like Wal-Mart, and only a fraction of these activations represent possible thievery. Most result from cashiers failing to deactivate security tags.

      How are they supposed to know I’m telling the truth? Well, because they can produce no evidence that I’ve stolen (because, of course, I haven’t!) Remember, the burden of proof is always on the accuser and never on the accused.

      Here are a couple resources on establishing probable cause to detain a shoplifting suspect in case you’re curious:
      http://www.expertlaw.com/library/security/shoplifting.html
      http://www.crimedoctor.com/false_imprisonment.htm

      It’s certainly your right to choose to show your receipt when asked. I hope you won’t think less of those of us who politely decline. The important thing to realize is it’s our choice. We will not and should not be pressured, intimidated or coerced into letting anyone paw through our property. My sales receipt may not be my Social Security card, but when both are securely in my back pocket, I’m inclined to produce neither for inspection.

      -Corey

    • It is a matter of our RIGHTS!! The law is the law and they have no right to do that to you. They know the procedures and what your rights are or they are supposed to. If you don’t stand up and say no when they take this right away what’s to stop them from other illegal detainment??? These same laws are on the books in all 50 states, it’s just most people are unaware of them. It’s an outrage to me.

  24. John

    No Wal-Mart cannot not detain a person without knowing for sure they were leaving without paying. However they can take and hold the merchandise until it has been proven it is paid for.
    The whole purpose of an establishment giving you a receipt is for you to prove you paid for it. If you didn’t need to prove you paid for it then their wouldn’t be reciepts.

    • A sales receipt does serve as proof of payment, but shoppers have no obligation to convince store employees of their honesty upon exit. Rather, the burden is on employees to prove that a customer has stolen before they can legally stop that customer from leaving.

      It’s innocent until proven guilty, John. Not the other way around.

      Under no circumstance can a store employee seize merchandise that you’ve lawfully purchased. Ownership of the goods changes as soon as the merchant accepts payment; those bagged groceries are as much your personal property as your car keys, wallet and shoes.

      -Corey

  25. Stephanie

    you look suspicious when you do not want to show your receipt dumbass

    • John

      Stephanie said, “You look suspicious when you do not want to show your receipt dumbass.”

      ————–

      What a dumb thing to say Stephanie!

    • Wondering

      What is suspicious here to me is why are they not paying attention in the first place when they are ringing up your products? I usually go to the cashiers check out in the garden area because I want to get in, get my items, pay for them and get out. No other steps. If I want someone else rummaging through my bags, I would get a personal shopper!

      So here is the deal kiddies. It is another way to prevent the store from losing money, this is what they are telling you. Hey and in some ways it may be right and it may even work (for them). I don’t like being stolen from either.

      I also don’t like going through a security check. It starts off fairly friendly and seems harmless enough, but they escalate. I do not trust them You get one in a bad mood or has a chip on their shoulder. Oh wait, they don’t have the legal right to detain you without cause! Are you telling me that they believe each person they are stopping they HONESTLY believe they have stolen something. Be careful there because when you find I have not stolen anything you have falsely accused me. How many times will I go down that road?

      It is not a matter of looking suspicious, but looking embarrassed each time you are pulled out of the line to be checked. Especially if you are the one getting checked as others are going by.

      So this chick is NOT stopping. I didn’t steal anything and if they call the cops, good on them, I will go through the unlawful detained conversation with them too. Depending if the cops know their jobs or not if I have to remind others up the link their jobs too.
      We are still in a free country. For now. Unless people like you keep thinking your rights are no big deal.

  26. don

    why do you even give a damn if they looked through your stuff? you should have just shown them your receipt and your wouldnt have had to go through this mess you idiot. i am glad that they gave you a hard time about it

    • John

      Don said, “Why do you even give a damn if they looked through your stuff? you should have just shown them your receipt and your wouldnt have had to go through this mess you idiot. i am glad that they gave you a hard time about it”

      ——-

      What is this, Nazi Germany? What about laws prohibiting illegal detention by aggressive merchants? Should merchants disregard the laws prohibiting illegal detention? Let’s just be sheep led to slaughter! What a bunch of mindless sheep!

  27. Craig

    They didnt know if you stole anything or not and they wanted to see what triggered the alarm. they were just taking precautions. You just made yourself look like an asshole

  28. It’s been a long time since this happened, and a long time since I read it last, but it has new relevance to me. There’s very little chance it was the litter at all, as low-ticket items like that don’t get one (not worth the cost of the tag, I’d wager) and even some high ticket items get bypassed. Items that emit radio frequencies, or excess static charge can supposedly set off those alarms although I don’t have any evidence of the sciencyness of that statement. Unless the individual looks skittish or if they pause expecting to be asked for their receipt most stores don’t pay much attention. At Staples, in fact, we used to have bored fun with the EOS tags. Many employees would find them on their shoes or belongings, put there for someone who got a mild kick out of the embarrassment the alarm causes to the person when it goes off.
    Now, working at WalMart, I have actually been told by management to ask for receipts from time to time, usually when a mangled security cord has been found in a bathroom or the like. However we are told that if the person keeps walking (so cannot be asked without being chased) or if they decline to show the receipt, to let them go. More than anything, it seems to be a low-labour method of dissuading casual theft. In some stores there is also a paid individual (or multiple) who patrols the store in the guise of a customer watching areas for shoplifters. From what I have heard from others and seen for myself, those are the employees that make a real difference in loss prevention.
    I don’t know what a good answer for the situation is that would be in line with the business models of today’s retail. There will always be a way for someone to steal, especially while speed and convenience are of premium importance.
    If one feels the need to complain about the price that shoplifting adds to our merchandise, think about your own purchase habits. Have you ever noticed the cashier missed something, and let it slide? Have you seen someone shoplifting and let it go? What ever happened to the crime of standing idly by? That is what incenses me most about retail theft. The thieves are often pitiable or naive, which is no excuse of course, but those who see them and let it go are likely to think that despite their inaction they are not at fault and are an upstanding and honest person. Maybe I sound melodramatic, I’ve been reading Dante and that can make one a bit vindictive, but it’s true.

  29. chris

    In Missouri a store employee must see a shoplifter approach their merchandise, conceal their merchandise and then attempt to leave the store before making a stop and or detain the shoplifter. Unfortunatley most stores do not go through all of this trouble(Wal Mart) and the rest of us have to suffer. Do not shop at Wal mart if this bothers you. If it doesnt, dont show your receipt. If you paid for your items you are not a criminal and do not deserve to be treated as one.

  30. I think your very rude. why would you not show your receipt after setting off the alarm. really, how hard would that be? People stealing makes the prices of goods go up which hurts all of us. She was only doing her job and you with a notch on your shoulder are making things harder than it should be and probably got a good person in trouble just because you (knowing your wrong) would not show the receipt. I am a Soldier and proud to be an American. I smile and show my receipt every time and would even treat them to a drink for doing such a good job. Maybe I should write some articles on your lack of appreciation.

    • Mike, I don’t believe I was rude at all. The greeter asked to search my property, and I very politely said no. Stepping in front of a customer, grabbing his cart and refusing to let him leave the store is “rude” – not to mention illegal in North Carolina. Saying “No, thank you” is not.

      If you think a greeter’s job is to physically restrain shoppers who don’t want to be searched, you are incorrect. Big-box stores have loss prevention employees who watch surveillance cameras and witness customers stealing. It is their job to approach and detain shoplifters, but they can only do this when they have evidence that someone has stolen. Of course, no employees are allowed to detain a shopper like me who didn’t steal. No, the greeter did not get in trouble because I would not show a receipt, though she was likely counseled for trying to keep me in the store against my will, which is against the law.

      You have every right to proudly show your receipt, just as I have every right to say no. I’m curious, however, why it bothers you that I choose not to be searched. It doesn’t increase theft, because I have never shoplifted, and it doesn’t harm the greeters, because their job is simply to ask for a receipt. How I answer that question is entirely up to me, and neither answer compromises the greeters’ job.

      -Corey

    • steven

      i totally agree

    • Ceenote 32

      Shut up Mike !!!

      • feixing

        Knowing where Mike has come from — as someone who has gotten used to taking order as a soldier — we probably could understand Mike’s obedient responses.

    • It was not rude of him to say no thank you he was well within his RIGHTS to do so. The greeter probably needed some more training because they should know it is illegal to do what she did. Now if he had said ef you and went on by that would have been rude but still within his right to do so. I will do the same thing if I am ever confronted in such a way. By the way it’s the law in all 50 states.

  31. MsJ

    Indieregister, I can understand your frustration. I too have a serious concern with this issue. I live in a small town in NC and shop very frequently at Wal-Mart stores. Upon entering the store the suppose to be greeters just stand there. They don’t greet you upon entering. But when you leave, they have a line out the door checking reciepts. No alarms!!! Just holding customers up. I find this ridiculous. Why should I feel like a criminal everytime I go to shop. And if all my items are bagged what exactly are you looking for? My receipt is in my hand not concealed. So why should a person have to stop just so you can scan it. This is foolishness. I would feel better if they changed their name tag from greeters (which they don’t do here) to security guard. At least I know what to expect then. I have now started to drive to another town to shop as a result..

    • steven

      wtf?!?!?! why would you feel like a criminal? the greeter is just doing what they are supposed to be doing. i dont hear anyone complaining about when they go to sams or costco, because they check you receipts there too.

      • Wondering

        Steven, that is one of my biggest reasons that I don’t go to Sams or Costco. I had a membership to both but after about three to four visits, the consistent checking of my receipts got to me. Sure there are great buys but I have a small family and so sometimes buying that much in bulk resulted in waste. So when I weighted it out, it was not work the police state tactics of scanning you to purchase the items and then rechecking them as if you may have stolen the items.

        I like living in the land of the free. Check points do not indicate freedom to me.

      • Acidsniper

        The reason that this is an issue at Walmart and not at Sams or Costco is that when you sign up for your membership at Sams and Costco you sign a contract granting the business the right to check your receipt upon exiting the store.

      • Ceenote 32

        Shut Up Steven !!!

  32. steven

    you couldnt just be polite and show them your receipt? you are just craving attention. just because the law states that you do not have to show your receipt, it doesnt mean that you cant be nice and show it. you must not have anything better to do if you are trying to get people to back you up on this.

    • Why “just be polite and show them your receipt” when you can be polite and decline the inspection? I doubt even Miss Manners herself would counsel civilized ladies and gents to permit someone to paw through their property out of some misguided sense of social obligation.

      As I’ve said several times, it does not harm receipt checkers when you reply to their query in the negative rather than the affirmative. You are not preventing them from performing their job, you’re simply exercising your prerogative as rightful owner of your property to withhold it from a voluntary inspection.

      When the greeter asks me, “May I see your receipt?” I respond with a friendly wave and an even-toned “No, thank you. Have a good afternoon!” It mystifies me that you could find anything curt or callous in this calm, reasonable and polite reply.

      -Corey

  33. Wondering

    I do my best to not check out at the front at WalMart. That is where they have their store cops. I hate them really. So I go through the garden center, the lines are a little longer but it is better than dealing with the receipt checker. I am not stealing anything and I don’t take kindly to someone rummaging through my things I just purchased less than 100 yards from them!
    I have been asked to see my receipt and my husband had the receipt and had already gone to the car, my son had injured himself in the store and I went off on this person. I told them they were wasting my time and there was no need to check my bags. They alarm didn’t even go off!

    I would stop shopping there but unfortunately, I am on a budget and they have many of the products that I need to stay within my budget.

    The more people refuse to show their receipt, the bigger the message just might get sent out to them. If they wanted to fight crime they should have gone to school to become cops not WalMart lackys. (I will say this, at least they have a job and working, but they have ego issues)

  34. Wondering

    Walmart greeter beaten… You make the call as to who is really at fault here.

    http://abcnews.go.com/video/playerIndex?id=9444323

    • John

      This kind of violence will continue as long as Wal-Mart employees continue to ignore state (e.g., California and many other states) laws prohibiting merchants from detaining customers at the store exit without probable cause.

      I believe that if the Wal-Mart employee had not violated the law and aggressively pursued the innocent customer, there would have been no violent attack.

      It’s simple Wal-Mart: Disregard the law and you shouldn’t be surprised if there are more violent attacks against Wal-Mart employees.

      We are a country of laws, so obey them.

      • Wondering

        I will be one of those law abiding people until a law is passed that takes away my rights. At some point a law will be passed that CAN NOT be followed and we will have to rise up and make things right again or be brought to the slaughter like so many cattle before us.

        It is sad, but true.

  35. Kamen

    I see a lot of frustration and anger going around these threads. This really is one that should be black and white, but is impossible to avoid taking a personal stance on.

    Laws and terms vary by state, but I know of no state (someone PLEASE correct me if I’m wrong here) that does not have the “probable cause” requirement for detention of a customer. Declining a voluntary check is not PC, its a choice. An alarm going off is, by itself, not PC.

    This is “old news” now though, the practice is well established. If only a handful here and there decline the checks, nothing will change, only those people will be banned from the stores.

    If we truly want to force these companies to change their policy, its going to take action. Decline the checks, insist on arrests for assault and unlawful detainment whenever it happens, and write letters. Write to corporate, telling them their policies violate state laws and that they will not be tolerated. Then get it into the media.

    Whining on a blog post isnt going to do a thing. But if it gets on the 6′clock saying this is illegal and happens everyday, that you yes you sitting in that chair are having your rights violated! And that these stores are getting away with assault and theft of your legal property, more people are going to refuse the checks. Its got to reach a certain critical mass to force change.

    By accepting something or not, its the sheep that determine the course of the flock, and the rest get dragged along for the ride.

  36. Great story! I love your reference to the NC code.
    That is pretty funny.

  37. Wondering

    Well tonight I was not in a really great mood and thought to myself where I would check out to have the lease amount of hassle. Then it occurred to me that I brought in MY OWN PERSONAL PROPERTY BAGS TO LOAD UP WHAT I AM BUYING. I stewed for a moment and then went about my business. We grabbed a few odd things and she bagged what the other bags were for. I told her they were mine from home, as WalMart REQUIRED if we wanted to take things out in a bag. She let it go.

    Oh course we get past her the alarms go off, I just walked out. I had nothing to prove or hide am glad for them they didn’t have any heroes tonight. I wouldn’t have been pretty. They get paid to detain me, so who is paying me to vb detained?

  38. TNK

    Sam’s Club has this in their membership requirements, so does that mean you have to show your receipt?

    “Receipts: To ensure that you are charged correctly for the merchandise you have selected, you will be requested to show your receipt when exiting.”

    • The member agreement at Sam’s Club is a civil contract, but your rights under state law cannot be signed away. Just as a landlord cannot enforce illegal provisions of a lease and an employer can’t pay you less than the federal minimum wage even if you agree to a lower wage in an employment contract, nothing you sign allows someone to search or detain you without legal cause.

      However, Sam’s is a membership-only warehouse club, and shopping there is a privilege, not a right. Management could revoke your membership and ban you from the store if you choose not to participate in the receipt checks. It’s simply a matter of keeping your word. My advice is not to sign a contract if you find the terms disagreeable.

      -Corey

  39. TNK

    I also find it ridiculous when they stop you for a tv set or something large and there is 3 associates assisting you out to your car with the item. Do they really question this? Do they really think you are stealing something with the assistance of 3 employees?

  40. Wondering

    I have been keeping an eye on the media as of late with everything going on. This is something that caught my eye that pertains to this thread. http://www.wbtv.com/Global/story.asp?S=11837969 This link talks of a woman that WAS SHOPLIFTING (apparently) and they stopped her, confronted her, and she died in the process. So at what point is this stop loss prevention going too far? When is the cost of the item worth someone’s life? I know we should be asking that of the person that is taking the items too.
    Stealing is wrong, regardless the cost of the merchandise, but there is still something wrong with how this situation in the article I have posted was handled. I wish I could find the other article where three men stole AXE products from the WalMart store and in their attempt to flee, they got in a car wreck and they all died.

    Just thought I would share this information…

  41. gtws

    If Walmart feels that checking reciepts is so mandatory, then each paying customer should be escorted out by an employee so security knows the person is legit- even if an alarm goes off. Anytime someone sets an alarm off, the person is then embarrassed at the expense of the negligence of the store. If the person is a thief, then they will get what they get. I’m tired of spending hard earned dollars only to be called a thief.

    • No, it’s the other way around. Anytime someone sets off an alarm, the store is negligent at the expense of customers’ embarrassment. I also hate how Academy, Walmart and other big stores escort out customers who buy guns. Guns in the right hands make those people and those around them safer.

  42. We just recently expierenced this same thing. I just blogged about it too. We are also in North Carolina. Sad!

  43. Patrick A.

    Why not just show them the receipt? It would only take a few moments, and you would have avoided the whole situation.

    • The store employee has every right to ask to see the receipt, they bank on you not knowing any better than to just hand it over. They are also supposed to know that if you decline they have no further right to hassle you. This man knew his rights and politely declined.

  44. Stacy

    ARRRGH, this happened to me TWICE today. Once at Kmart, and once at Walmart. At Kmart, apparently the cashier forgot to deactivate the security thingie on a movie I bought. A woman actually snatched my bag out of my hand! Then she laughed and said, “yeah, I don’t think the deactivators are working,” as she riffied through my bag. I demanded my bag back and she walked off with my entire bag, to go deactivate the movie! My husband yelled loudly, “Excuse me! Where do you think you are going with our stuff? Give us back our bag!” Yeah, that didn’t go well.

  45. Stacy

    Two hours later at Walmart, it got ugly.
    Walmart Guard Wannabe (WGW): Do you have a receipt?
    Me: Not one that you can see. Thank you.
    WGW (puts hand on cart): I need to see your receipt.
    Me: No you don’t. I paid for it. It is mine. It is illegal for you to detain me or search my things.
    WGW: No it isn’t.
    Me: YES it is. Look it up. I am leaving now with my things. Have a nice day.
    WGW (to another employee): She wouldn’t give me her receipt, what do I do?
    Other Employee (shrugs shoulders): Nothing.

    My husband, when we walked out, said, “Way to stuck to your guns baby.”
    *grin*

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  47. Matt

    NC GS 14-72.1:

    (c) A merchant, or the merchant’s agent or employee, or a peace officer who detains or causes the arrest of any person shall not be held civilly liable for detention, malicious prosecution, false imprisonment, or false arrest of the person detained or arrested, where such detention is upon the premises of the store or in a reasonable proximity thereto, is in a reasonable manner for a reasonable length of time, and, if in detaining or in causing the arrest of such person, the merchant, or the merchant’s agent or employee, or the peace officer had at the time of the detention or arrest probable cause to believe that the person committed the offense created by this section.

    I could not find in NC statutes where they define probable cause. I have seen publications where MOST STATES follow the general guidelines of 1. must see you approach …..2. must see you take…..etc. etc. How can I confirm that NC abides by these same rules?

  48. Eric

    I’m pretty annoyed here!

    I had just made a quick run to Walmart today, Christmas Eve, and after paying for roughly 20 items I was stopped by a greeter (no alarm went off) for a “Random Inspection.” I went ahead and let her check and after that she allowed the next person saying “Oh no, it’s OK go ahead. Merry Christmas.” Four other groups followed behind without inspection. Blood boiling, I went back in and watched from a distance and saw her stop 3 more “random” customers. I didn’t even think of this before, but this white lady was stopping COLORED people. Each one shocked and insulted at her request. To be honest, I could care less if it was race thing, being a young hispanic I get that kind of treatment from some older white folks from time to time anyway. However, this kind of inspection shouldn’t happen at all and they should ASK for it not demand it.

    If this happens again, I’m just returning my things and going to HEB.

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  50. Mark

    When I buy something, the store gets my money and I get the thing. After this transaction, our business is done. I have no further obligation to the store. Showing your receipt upon demand is volunteering your labor to store security. I have better ways to spend my time than giving it for free to Wal-Mart.

  51. Growleybear

    Your just a plain and simple ass, trying to cause trouble because you write articles for a newspaper. If you didn’t steal anything wants the problem with showing your receipt. Really causing all this trouble for nothing, again your just a plain and simple ASS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • John Vian

      Growlybear,
      Why don’t you move to Russia or China, perhaps you will learn that you are the real dumb ass here. Fucking Nazi!!!! Wouldn’t know freedom if it were to slap you in the face.

  52. sam

    Stop being a baby and show the poor $7/hr greeter your receipt. People like you make it more difficult for everyone. I see it every day. I’m a cop and work my off dutys there all the time. Everyone needs to lighten up a little more these days.

  53. John Vian

    I wish Walmart would stop me. I will be glad to show them how belligerently angry I can become over illegal searches and detainment.

  54. kevin

    Why wouldn’t you just show your receipt..? You are like a lawyer, as in ‘i know my rights’ and push the boundaries of society… fail.

    If it was your house that someone visited and you had a camara on them going thru your closet and just anted to check their purse… that bitch wouldn’t. Show you. What would you do? Eh? People want to make a living and do their own honest work. Why won’t you comply. To me/us, you are a thief. “What do you have to hide”

    You set off the alarm. Show your damn reciept. Thank you.

    Don’t speed to save time. You know you’ll get pulled over and you lose 30 min-1 hour. Stay home and let a human-being shop for you

  55. Gary

    Yes, I know I’m posting a comment three years after the original post.
    I live in Green Bay, so this post will be borring. When I go to the Wal-Mart Supercenter closest to me, I say Hi to the greeter whether they do so first or not. Then I usually exit the same doors and say Goodbye to the greeter when I leave. I may go to Sam’s Club at the other end of the strip mall and have my card ready to show the greeter there and say Hi.
    As a side note: It’s my only alternate form of photo ID, so I’d like Sam’s Club to include my signature on it, too. That would make it useful in the dreaded camps that demand two forms of signed photo identification to complete the transaction, like when I want to go to Wells-Fargo to cash a $20 check my friend wrote me from his Wells-Fargo account.
    When I leave, I have my reciept ready for the reciept checker. I usually am the only person in line unless I am with my friend that I mentioned above. My reciept has a line that says i have “6″ items, and the receipt checker has counted already, looks at my receipt, and marks it right away, then we say Goodbye to each other.
    At Fleet Farm, a few years back, for a household electrical wiring do-it-myself project, I bought a 100′ box of wire. They don’t tag them because the worry is when 100′ coil of 3 strand copper wire doesn’t set off the alarm. They usually know what’s going on when the alarm rings as do I, so I keep on going and no one cares.

    • Gary

      Civil society means we, as individuals in a community, don’t work (steal from) Wal-Mart. It means we don’t grab a person’s shopping cart and demand “Show me your receipt,” just because the alarm went off. It means we have our membership cards or receipts or whatever ready because we know how the businesses we frequent do their business. It means that we don’t racial profile exiting customers and call them “random” checks. It means that we don’t, as a small group of people in plain clothes, surround an individual as a form of intimidation. It means that we immediately with courage, even if as an assembly of strangers, make an immediate and reasonable effort against an act of great injustice as we witness it firsthand. It means that we pay attention to our surroundings, so we notice a brazen hooligan or a suspicious package, It means we remember the liscense plate # or a physical description and report it to police, security or whomever is in charge.

  56. Zac,

    I would have to whole heartedly disagree with your “devil’s advocate” assertion that being on ones property allows a store the right to disregard your 4th amendment rights.

  57. Carol

    When a store like Walmart has such a huge problem with shoplifting, why not to show your receipt when asked especially when the alarm goes off. What if you were lying and had really stolen something. Should they just let you drive off simply because you deny having stolen anything? Any criminal is going to deny shoplifting if accused. What is the big problem with simply letting them do their job knowing that their intentions are only to stop the bad guys. Why wouldn’t anyone want to cooperate. Is it just a negative attitude towards Walmart? Does it really bother you that someone sees your groceries or toiletry items? I don’t get the big deal. They have a very obvious reason for needing to check and you are basically supporting the criminals but confusing the whole matter. Do you not want Walmart to catch the shoplifters. How may they do so if they have no rights to check your receipt when the alarm is sounded?????

  58. deborah worsely

    I have refused to let Wal Mart stop me and check my bags. (especially if the bell has not gone off) I too do not like people searching through my things that I have purchased. noone knows what they have been touching before they touch MY things that have been legally purchased. On August 29 I went to Wal Mart in Brooksville Florida with my children and I purchased a deep fryer and 25 other items. The cost was over $153.00 dollars. They put the fryer in my cart and put bags on top of it, the fryer was not bagged but it was CLEAR that I had gone through the check out line. No bells went off as my children and I went to leave but the door, but robocop visually saw my box in my cart and asked to see my reciept i politelly told her NO, she was upset, I explained that she needed to get the company to invest in paid stickers for those of us that have things not placed in bags, and that she needed to check the video tape I had not stolen anything. They are welcome to my tag number.
    She neverless had a fit and sent people out the door whom never approached me. It is their security officials job to prove that i have, not mine to prove that no crime has been committed.
    They have also stopped me when their cashier has put a fertilizer spreader on top of my bags. I refused that time too and they explained they were going to call the Police, my reply is always the same review the tape, invest in paid stickers, and please call them. I also feel that Hernando County sheriffs office should charge them every time they do call because someone did not stop at the door, that was falsely accused of stealing something or did not want their belongings checked.
    I for one will not stop or will not let them detain me.
    I am not a thief and I refuse to be treated like one.
    I understand that there are thousands of dollars lost due to retail theft each year, with the money they make they can afford to hire the extra security they need. Not to mention I am sure they claim all these losses on taxes and probably insurance of some kind.

  59. Ted Gump

    To establish probable cause the employee needs to see you take merchandise, pass the checkout counters with the merchandise without making any attempt to pay for the items, and exit the store with the stolen goods.

  60. jayjayd10

    Wow, that left me hanging, this was 3 years ago. I am not sure if the conclusion to this story is somewhere in the comments. But what happened? Did you get the apology? did corporate do anything? Did they compensate you for anything? Details, I need details.

  61. wendy

    I am gonna start walking by and ignoring these stupid greeters after tonight , I had a buggy full of groceries and Christmas gifts tonight , and its raining and I’m tired right , I pay for my crap , shove my reciept in my purse and then start unloading all my bags from the little bag carosel , I walk out the door only to here repeatedly , maam maam I need ur reciept , really??? I didn’t set anything off and I have 100 Walmart bags holding my things in a full buggy …why do u need my reciept??? So I dig through my bag , she’s staring into my purse annoyed I’m taking so long and days remember u need to keep ur reciept out for checking ..really lady?? I think ill buy a highlighter and mark the Damn thing myself from now on lol another thing , I’m a slight germaphobe and I dont it when the snatch it outta my hand to mark it! Ughhhh its bad enough the cashier touches it and all my stuff ..also , y do they only stalk u before 10 ?? My husband works 3rd and we often go to our Walmart between midnight and 3 am and nobody is stalking the door then!?? What’s up with that??

  62. Kate

    I walked in to a store named dragonfly boutique this evening with a blouse in tow which was to be exchanged for a larger size. The sales clerk conficated it from me saying that one like that had been stolen from the store several days ago. This is Great Falls Montana. She said that unless I could present her with the reciept the shirt would remain hers. Is this common practice now?

    • vanessa

      Today I went to walmart to buy groceries and other necessities. I was with my 2 daughters (4 yrs, 8 months) and my younger sister. As usual its crowded and I just want to be in and out as fast as possible. The greeters don’t “greet” us ,which I’m already accustomed to. I grab a cart and sanitize it with the wipes. I place my 4 yr old in the seat of the cart and my sister follows me while.pushing my 8month old in her stroller. I grab all the items I need while trying to navigate the store with ease which is hard when people are holding up the isles and ignoring that your patiently waiting to pass them. I make my way to.the check out stand and a cashier offers to help me at lane 6. She scans all my items and helps me place the bags in my cart. I say thank you put my wallet and receipt in my purse and walk to the front doors. An elderly man who is a “greeter/receipt checker” is chatting away with a lady so I keeping walking. As I step.out the door trying to.remember where I parked I hear the man say excuse me. I turn around and see he is talking to me. He said the alarm “beeped” which it did not. I assumed he was being racist or needed a new hearing aid.( I’m Hispanic but some people think I’m Caucasian because im fair skinned). Anyways he asked me for my receipt which got out of my purse and gave him. By the way as I walked.out other customers also were walking out but not getting asked for.receipts. I stood there staring at him completely annoyed. I had just spent over 100 dollars on diapers, baby food, snacks, juice and other various things for my children. I had no electronics or other big ticket.items and I had all my items in bags except for the box of diapers. Really I paid.for.all my things. I don’t steal I walked away annoyed and upset after he handed me my receipt rudely and walked back inside. It bothered me all day. I had to write about it. I don’t think I will.be shopping at walmart anymore after reading all your posts. It’s ridiculous. Next time I will.refuse and keep walking. I would rather go to vons or Albertsons and pay a little more to skip the receipt check. Good idea about returning your things if they ask for a receipt. I think I will try that next time it happens.

  63. molly

    I am sorry you had that experience. I too have had that experience. (I am white). It seems they stop you if you have anything that is not in a bag. Why doesn’t the store come up with some kind of a routine such as placing a SOLD or PAID sticker on the product which could easily be seen by the exit greeter or get bigger trash bag size to be these products into? It is humiliating and exhausting to be stopped after you have spent time shopping with children and you just want to get home. I would hope that these be companies would try to make things easier for their shoppers. Let’s hope that more stores will implement these ideas. I think if enough people contact these stores about these problems, they will listen and change their policies.

  64. Eric

    I bought a microwave oven a blender and a total of $230.

    The receipt checker grabbed my doing cart as I passed him. He then put himself in front of my cart and held onto my cart. I told him “you cannot detain me”. He replied, “oh yes I can”.

    He did not let me pass. I hadn’t triggered any alarms. He then proceeded to yell for security.

  65. Rob

    I had a Wally World employee try to detain me once and I put him in a rear naked choke hold until he passed out. I then proceeded to my car where another told me to stop and when I didn’t he tried to grab me I then proceeded to bust his face wide open. When I got home the police were waiting for me and they detained me (not arrested mind you). They took me back to Wally World for POSITIVE identification. I asked the Cops to look at the camera to see the proof that they had put their FRIGGIN hands on me first (for no reason). This constitutes an act of self-defense (almost anywhere in the country). The cops checked out the tapes and found me not at fault and could not detain me any further. The 2 idiots that tried to manhandle me for PROBABLE CAUSE didn’t press charges on their attornies advice were fired for violating Wally Worlds policy. So Wally World associates you better make you know what you are doing before you try to put your hands on someone.

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  67. feixing

    I think the store management need to train their door greeters with the specifics of the state laws regarding receipt-checking. Furthermore, they need to add a few more words when asking to check a customer’s receipt: “May I see your receipt, please? However, under the state law, you have a right to decline if you wish…”

  68. Brandon

    Just because you are correct doesn’t mean you’re not an asshole. When you set off an alarm and then act like a jerk by withholding your receipt it only makes you look more guilty. You could have ended that whole confrontation by letting them glance at your receipt. It doesn’t diminish you in any way. Way to go.

  69. Amanda

    I think Wal-Mart should just double their prices and do away with door greeters. No traumatizing receipt showing then smh

  70. Sam

    Yesterday this happened to me. I was in a hurry for several good reasons that were out of my control. I went straight to the diaper section, grabbed the box of diapers and went straight to check out. The greeter was only stopping women & I saw her touching another customers purse. The greeter old me I needed to stop to be searched. I told her no it’s no nesscary and walked in the path that men were taking unhindered. She then yelled b***** at me. I know if they check their cameras they will see I did nothing dishonest whole time I was there.
    I hate Walmart for this reason & wish they weren’t so much cheaper on diapers. I can’t wait for potty training just so I don’t need to go there anymore.

  71. What about when WalMart over charges you (many times I have to make a trip to the Service Counter to get a refund of an overcharge or a coupon not credited), reduces the price on an item within days of your purchase (went to Canada for the weekend and could not find the receipt when I returned), you forget that you brought in something to be exchanged ($5 deli ham was bad and I ended up paying for the replacement because I forgot the one at Cust Serv) — and WalMart wants to complain about the theft at the stores. Maybe if they put people back in the departments the theft rate would go down. Just wish I did not have to shop there at all, their prices exceed other stores’ prices quite often.

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